Live wallboards and queue statistics for teams running 3CX. A Service Level that keeps a callback wait as waiting, who is on which line right now, 90 days of history from day one — and we set it all up for you. Nothing installed on your PBX. Works on Hosted by 3CX.
Part of OmniCRM Suite Meet your connected CRM ↗The wall, the per-agent view and the abandoned-call breakdown — recorded from the live demo. No sound needed; captions on screen.
Sample data: a simulated month, invented team, masked numbers.
3CX Pro ships a wallboard: queue totals behind a web-client login, no per-agent view, no history — and a caller who took the queue-callback offer counted as a ten-second answered call. Sontir reads the same PBX data properly and puts it on a TV.
What the built-in 3CX Pro wallboard shows — and 5 things it can’t →
When a caller takes the callback offer, 3CX files the whole thing as one call and the agent leg looks answered. Sontir keeps the ten minutes as waiting, files the ring-back as its own call, and tells you whether the promise was kept.
Who is talking, to whom, since when; who is available, on lunch, in admin or logged out. The built-in board shows queue totals — this shows the people.
A small connector runs beside your PBX and talks to it over the 3CX XAPI. No root, no agent on the server, no ports opened towards us — so it works where server-side add-ons can’t.
You do not install anything. We connect the PBX, import your last 90 days, set up your queues, Service Level and first wall — usually within a day. Included in the price.
| On the wall | Built-in wallboard (3CX Pro) | Sontir |
|---|---|---|
| Show it on a TV without a login | needs a web-client login | tokenised TV links, revocable, IP allow-list, board rotation |
| Per-agent live state (talking, available, lunch, logged out) | queue totals only | every agent, every 4 seconds, with who they are talking to |
| Queue-callback offer counted as… | a short answered call | waiting — plus a separate ring-back call and a “promise kept” KPI |
| Missed call you rang back and reached | still “abandoned” | recovered — counted in Service Level, credited to the agent |
| Layout, colours, thresholds | fixed | drag-and-drop builder, light or dark theme, your brand colour |
| Alert before the answer target is missed | — | amber, then red, with an optional sound on the TV |
| History and trends | today’s counters | 90 days imported at setup, 7-day trends, 13 report templates, PDF/CSV, schedules |
| Who still needs a call back | — | live worklist with reason, attempts and who tried; debt carried over from previous days |
| Shift rota, agent status history | — | occupancy against the rota, minute-by-minute status timeline |
| Several companies on one PBX | — | in-house tenants with a hard privacy wall |
| Runs on Hosted by 3CX | yes | yes — nothing installed on the PBX |
Every number on the wall is computed by one engine, audited nightly against the raw call records, and shown the same way on the TV, the dashboard and in reports.
Answered calls plus missed calls you recovered by ringing back, over calls received. Short abandons excluded, callback waits kept as waits. The formula is printed next to the number — five variants if your team counts differently.
In queue, longest current wait, talking now, who is on the line — streamed from your PBX every 4 seconds and scoped to the queues on that board. The wait never resets when the queue re-rings your agents.
How many callers took the callback offer, how many got their call, the median ring-back time, the slowest kept promise — and the list of who is still owed one, right now.
Every abandoned call ends one of four ways: called back, rang us back, tried N times without contact, still open. The four always add up. Open numbers stay on the wall across days until someone reaches them.
Click any agent: answered, outbound, callbacks recovered, talk time, availability and occupancy — by hour, for the day, against their rostered shift.
Open any board with one link on a smart TV with a web browser, a TV stick or a PC screen. Public mode masks customer numbers, links are revocable, can be pinned to an office network, and one screen can rotate through several boards.
Drop a tile anywhere on the grid; neighbours make room, a tile that does not fit reshapes itself, a pinned tile stays put. Text sizes itself to the tile. What you see in the builder is what the TV shows, only bigger.
“Every missed call we still owe a call back, by agent, last month.” The AI writes the specification; the engine computes every figure. 13 templates, PDF and CSV, scheduled e-mails to your own domain only.
Who was Available, on Lunch, in Admin or logged out, minute by minute, with calls laid over it — and who left the queue while callers were waiting.
Upload the shift schedule (the AI maps the spreadsheet) and occupancy divides by scheduled minutes, not by login sessions people leave running. The wall shows who is actually on shift.
We import your last 90 days during onboarding, so trends and reports mean something the morning after you start — not next month.
The wait tiles turn amber a few seconds before a caller passes your answer target and red when they do — with a chime and an alarm on the TV if you want the room to hear it.
Inbound and outbound agent rankings (answered, within target, dialled, connected) and a per-queue waiting board colour-banded 0 / 1–5 / 6–10 / 11+. Light or dark theme, your brand colour.
Search a number in any format, an agent or a queue across the last year. Open any call to see its whole journey: the wait, the callback request, the dialer’s attempt, who finally reached the customer.
An independent recomputation runs every night (about a thousand checks) and the wall, the dashboard and the reports must agree to the call. Verified against the PBX console over thousands of calls with zero discrepancies.
Sontir shows how your phone team is performing. OmniCRM brings the customer, their conversations and your company knowledge into one workspace. Built by one team, to work together.
Live 3CX wallboards and call analytics that help your team see the queue, understand performance and keep track of missed calls.
A shared inbox, customer history and AI assistance grounded in your company’s knowledge — configured around the way your business works.
Connect Sontir to OmniCRM to see queue activity, Service Level and callback totals alongside your inbox. We configure the connection around your team.
One licence per PBX, matched to the simultaneous-call (SC) size of your 3CX licence. All features in every band, no per-agent fees, monthly or 12-month terms. Onboarding done by us and included. GBP per PBX per month.
| Your 3CX licence | Per month |
|---|---|
| 4 SC · up to 15 users | £21 |
| 8 SC · up to 40 users | £43 |
| 16 SC · up to 80 users | £86 |
| 24 SC · up to 120 users | £130 |
| 32 SC · up to 192 users | £171 |
| 48 SC · up to 288 users | £261 |
| 64 SC · up to 384 users | £342 |
| Your 3CX licence | Per month |
|---|---|
| 96 SC · up to 672 users | £513 |
| 128 SC · up to 896 users | £621 |
| 192 SC | £720 |
| 256 SC · up to 2,048 users | £819 |
| 512 SC | £927 |
| 1024 SC | £1,035 |
| Not sure of your SC count? It is on your 3CX licence — or tell us your PBX and we will check. Running a different PBX with an API? Talk to us. |
Prices in GBP per PBX per month; no VAT is added. 12-month terms available. Users shown are the 3CX fair-use maximum per SC band.
Company and the size of your 3CX licence. We connect it for you, or your 3CX reseller runs our small Docker relay next to the PBX — the System Owner account stays on your network and only call data leaves it, over outbound HTTPS. We schedule a slot — usually within a day.
A small connector runs on any Linux host or Docker that can reach your PBX — on Hosted by 3CX, that can be a tiny VM anywhere. We run it, we check the data, we import your last 90 days.
Queues, Service Level target, callback rules and your first board — set up the way your team works, opened with one link on your smart TV or any screen with a web browser. Then your 30 days start.
Tell us who you are. We reply within one business day to schedule your onboarding. No card, nothing to install.
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